Refund policy

We want you to be happy with every lure you buy from Deepcast. You have 30 days from the day your order is delivered to ask for a replacement, an exchange or a refund.

Damaged, defective or wrong item

If your lure arrives broken, doesn't work as it should, or isn't what you ordered, it's on us. Email us within 30 days of delivery with your order number and a photo of the problem.

• We'll send you a replacement or give you a full refund, whichever you prefer.
• You pay nothing, including shipping.
• In most cases, you won't need to send the item back. If we do need it back, we'll send you a prepaid return label.

Changed your mind

You can return an item you don't want within 30 days of delivery, as long as it's unused and in its original packaging.

• Email us first with your order number so we can confirm the return and give you the return address.
• Return shipping is paid by the customer. We recommend a tracked shipping method, since we can't refund a return that doesn't reach us.
• Once we receive and check the item, we'll refund the full product price to your original payment method.

Exchanges

Want a different color? Email us within 30 days of delivery and we'll send out your new color.

Items we can't take back

• Lures that have been used in the water, unless they are defective.
• Items returned more than 30 days after delivery.
• Items damaged by misuse, such as rocks, structure, fish teeth or snags.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few more days to show it.

Contact

Email us at ulyssenaud28@hotmail.com. We usually reply within 1 to 2 business days.

This policy does not limit any rights you have under applicable consumer protection laws, including the legal warranty under Quebec law.

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